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General FAQs
Kingston Wharves stands at the forefront of Caribbean logistics, driving trade, connectivity, and regional growth.
General FAQs
Answers to common questions about arrivals, clearance, payments, and locations.
How do I know that my shipment has arrived in Jamaica?
Your freight forwarder or shipping agent will notify you when your shipment arrives.
What are the various steps involved in the cargo clearance process?
Follow the step-by-step guide to clear your cargo from arrival to pickup.
How do I get my charges?
Get your estimated charges online or contact Customer Services.
How do I pay for my charges?
Pay online via KWL Webpay, use our mobile app, transfer via your bank, or pay in-store at the commercial centre.
What are the accounts for bank transfers?
Use the bank details below for transfers. Please include your Bill of Lading (BL) number and contact info in the payment reference.
| Bank | Account Name | Account Number | Branch/Transit | Notes |
|---|---|---|---|---|
|
National Commercial Bank (NCB) |
Kingston Wharves Limited |
— |
— |
— |
|
Scotiabank |
Kingston Wharves Limited |
— |
— |
— |
|
Jamaica National Bank (JNB) |
Kingston Wharves Limited |
— |
— |
— |
What is Click N Collect?
Click N Collect lets you complete clearance online and only visit the wharf to pick up. Sign up, register your card, pay, and schedule pickup — your KWL representative and agent handle the on-terminal process.
How do I access the Click N Collect service?
How do I know which warehouse to attend to collect my cargo?
Check your validated Bill of Lading for the warehouse location assigned to your shipment.
How do I get to your locations?
Confirm which KWL location is storing your goods, then use the directional maps below.
What kind of cargo does Kingston Wharves handle?
We are a multi-purpose terminal handling containers, bulk and breakbulk cargo — including motor vehicles, heavy equipment, and project cargo.
Does Kingston Wharves sell cars?
No. KWL does not sell vehicles. We receive and store vehicles on arrival; cargo remains in the custody of the Jamaica Customs Agency until cleared.
What happens if I do not clear my cargo on time?
After seven (7) days, storage charges apply. For containers, shipping lines may also apply demurrage — typically a daily USD fee payable directly to them.
What if I do not clear my cargo at all?
If you do not clear your goods within 14 days, the Jamaica Customs Agency may remove them to the Queen’s Warehouse for auction.
What are your opening hours?
| Location | Hours |
|---|---|
|
Commercial Offices & Warehouses |
8:00 a.m. – 4:00 p.m. |
|
Terminal Gate |
8:00 a.m. – 4:00 p.m. |
